Troubleshoot Mobile and Desktop Access
Check the installed version, account, and web access.
Check the installed app version, account, and connection before changing permissions or creating duplicate records.
Sign-in fails
Verify that the same account works on web. Complete email verification, invitation acceptance, or password recovery there when required. Use the authentication methods actually offered by the installed app.
Desktop handoff does not finish
Complete browser login, keep Desktop open, and allow the browser to return to the app. Use the installed app's session-check control if available. Confirm the browser used the intended account before retrying.
A module or action is missing
Use web for the documented workspace operation. Native app feature availability depends on the installed release. Check workspace membership and permissions if the action is also absent on web.
Information for support
Include the app and operating-system versions, account email, workspace, exact error, affected action, and whether it works on web. Do not share passwords or session credentials.