Troubleshoot Checkout
Resolve direct service checkout issues and recognize unavailable catalog flows.
Start by identifying which link the customer opened.
Catalog or Standalone Link Does Not Open
Catalog and standalone checkout-link settings can be saved under Services, but their public purchase flows are not currently available. Use Copy checkout link from the saved service for a single-service purchase.
Do not try to fix a missing catalog page by repeatedly changing payment credentials or creating duplicate records.
Service Checkout Does Not Open
Check that the link was copied from the correct saved service and that the service is active. Confirm the workspace and domain used in the URL.
Payment Methods or Fields Are Missing
Review payment gateways and offline methods in finance settings. For intake questions, choose a form on the service's Settings tab and save it. Standalone link fields do not configure direct service checkout.
Payment or Project Is Unclear
Compare the customer email, service, timestamp, and gateway transaction. Check Create project on payment before expecting a project. Review form submissions for intake answers. Do not ask the customer to pay again until you have checked whether payment succeeded.
For support, provide the checkout URL, service name, timestamp, and visible error. Do not send payment credentials or card details.