Review Service Audits
Trace recorded service changes and compare them with current details.
Open Services > Audits to review recorded changes to services and related catalog records.
Find the Change
Use the product filter to focus on a service. Review the action, description, user, and timestamp. An unknown name can indicate that the referenced record is no longer available.
Compare with Current Details
Open the service in All Services and check its current price, currency, status, category, tags, and description. Audit history provides context; the service shows the current values.
If a customer document contains an unexpected amount, compare its line items with the service and the audit timestamps. Existing invoices and estimates can retain values copied before a service changed.
Follow Up
Correct the service only after identifying the intended value. Review affected open drafts and direct checkout links separately. Record any required follow-up in the related task or ticket. Audit history is not an order list or a payment confirmation; check payments in the relevant finance record or provider.